Difficult conversations with employees often involve highly-charged emotions. We Have to Talk: A Step-By-Step Checklist for Difficult Conversations by Judy Ringer [Watch a short video about difficult conversations] Think of a conversation youâve been putting off. Facebook COO Sheryl Sandberg encourages her employees to have tough conversations â¦ They should be informed about the situation in advance, too. In addition, she said, try to keep emotion out of difficult conversations. Although it can be difficult to have tough conversations with your workers, avoiding these interactions can make the situation worse in â¦ This material is not intended to provide, and should not be relied on for tax, legal, or investment advice. In a witty, provocative talk, Smith shares a workplace training program called "I'm G.R.A.C.E.D." The rider is not available in every state and is subject to change at any time. Thanks for signing up. But adopting a systematic approach will help such challenging conversations to be successful. Managers are reluctant to participate in uncomfortable discussions because they are not sure how to handle it. Here’s a couple of ways to start that conversation: “I understand there is an issue between you and [EMPLOYEE NAME]. Download our step-by-step guide to devise an effective strategy to ensure a happier and productive workforce. Â© Vantage Circle. Encouraging your employees or coworkers to own difficult work conversations is challenging. We’ve developed a clear 5-step approach called P.A.R.E.S to help serve as a guide for structuring your thoughts and approach for whatever difficult conversation comes your way. They’re awkward, sometimes unpleasant but, ultimately, inevitable in any workplace dynamic. Frankly, no one looks forward to difficult conversations at work. He was a 2008-09 Knight-Bagehot Fellow in Economics and Business Journalism at Columbia University. How To Have Difficult Conversations With Your Employees. Most difficult conversations are not just about mistakes, which are sometimes the easier dialogues. Haven Life Insurance Agency offers this as educational information only and does not endorse any companies, individuals or strategies discussed here. Have the conversation face-to-face and in a private location. In CA, Haven Term is DTC-CA 042017. Your job is to make them better. You have to do your homework and prepare the meeting with proofs and cold facts. Disagreeing with someone in a respectful and non-condescending way is tough — especially when that someone is your boss. Think about what it might feel like to be on the receiving end of the conversation. Use these tips to create the right culture for having difficult (but successful) conversations with your team 1. Having the courage to address a certain behaviour could be an âah ahhhh momentâ for an employee, and an opportunity for a better work relationship. The approval gave me an acceptable death benefit range, so I was able to increase the amount from what I had applied for and change the term. Uncomfortable work conversations arise in a wide range of situations and can occur among coworkers, your managers or people you supervise. I hope to be back in the office tomorrow!”. When having difficult conversations with employees, you have to assert your authority without humiliating them or coming across as arrogant. And as a manager or leader, one must be ready for clear talks with the employees. If you’re open, hopefully the rest of your team will be. It’s common for defenses to be high when difficult conversations roll around, so it’s key that you have a plan for when they do. Keep a corrective conversation factual, referencing time records and policies. It will change your mindset and make it easy going for you. We're committed to making life insurance less time-consuming and far more rewarding. One needs to have courage in order to put his thoughts into words. You have to take a step back and know the truth. Build a foundation of trust and safety. It allows organizations to work efficiently and be productive in the long run. Haven Term Simplified is a Simplified Issue Term Life Insurance Policy (ICC19PCM-SI 0819 in certain states, including NC) issued by the C.M. No one wants to be the "bad guy or gal" having to address performance or other issues. With remote work on the rise, more managers are dealing with this situation. You’ll be spending more time there this season. If you lead people you will most likely find yourself in a situation where you’ve got to have a tough talk with an employee or team member. Although difficult conversations may be uncomfortable for both parties, they don’t have to create conflict. Instead, try framing it in a positive, less binary way," suggests Jean Francois Manzoni. If you want to have effective one-on-one conversations with your employees, they need to trust you. The best approach for these difficult conversations with employees is to address specific issues in a constructive, nonhostile manner. Thatâs why itâs so important to learn â and follow â the proper steps to having difficult conversations with your employees. I wanted to pull you aside to make sure this wasn’t affecting your work and those around you. The application took minutes to complete and I was approved the very next day. Remember, we’re all human and no one wants to be approached with a laundry list of issues. 1. For more tips and stats on difficult work conversations, check out our infographic below. The other person should be able to take away something from the conversation. Boom, just like that, I’m covered. I am going to take a paid sick day to rest up and get better. In a witty, provocative talk, Smith shares a workplace training program called "I'm G.R.A.C.E.D." A good way to make a difficult, awkward and/or uncomfortable conversation even more distressing for the parties involved is to have that conversation in public. How to buy affordable term life insurance online. Listen to their ideas if they have any and bring some of yours to the table as well. Be honest with what you can handle and ask others for help when you’re feeling swamped. Especially if you don’t have the time. Term versus whole life insurance: Which is best for you? It’s hard to tell someone you genuinely like that they aren’t performing well. When there are opportunities for advancement, it’s natural for colleagues to become competitive. However, make sure they understand that you cannot fully guarantee the same. Gently pull your colleague aside and have a genuine conversation. I think it would be good for you to connect as individuals and not as coworkers.”. If you’re not having them, you’re not growing, she says. The above quote from Michael Lopp brings up a good point: what exactly constitutes a difficult conversation? Your strategy for the conversation should be flexible and contain a repertoire of possible responses. Being able to listen and communicate effectively will not only help you resolve the current problem together but will help your relationship long-term. Let employees know that you understand the information you deliver … We’re all allowed to be sick sometimes. If there seems to be some tension, schedule time for an offsite get together that doesn’t revolve around work talk — like grabbing a cup of coffee — where you meet as individuals and not colleagues. Preserve employees… It will get worse if you pick up one employee and start complaining to the team members. Here’s an example: “Unfortunately, I woke up feeling too sick to come into the office today. If the solution isn’t clear from the beginning, work together to come up with one that you both agree on. Make sure to keep their feelings in mind and remain respectful throughout. Both … Haven Life is an online life insurance agency offering term life insurance issued by Massachusetts Mutual Life Insurance Company. MassMutual is rated by A.M. Best Company as A++ (Superior; Top category of 15). It’s time to have “the talk”: The one where you have to figure out how to discuss poor performance with an employee. Updated: 17 August 2020 . Haven Life is a customer-centric life insurance agency that’s backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual). Train other leaders on how to handle the difficult conversation. Here’s an example: “Hey, I started working on [PROJECT], but I’m getting stuck on [WHERE YOU NEED HELP] and it’s due this Friday. Help make feedback a natural aspect of your organization and frame your thinking so that it’s key to growth and development. Weighing the risks with the urge to see loved ones this year. The quickest way to have a conversation take a nosedive is rushing to fill that empty space with words. Do they take more of your time? Nicol’s tip: lead by example. Whether itâs addressing an employee about unprofessional dress, having an unpleasant body odor, or disciplining poor performance, itâs the managerâs responsibility to tackle sticky issues. It is the sharing of information and ideas between employees and the management and vice versa. Even if you are the employee's boss, start by stating that you have some feedback you'd like to share. You know when you have to talk to Justin about how he keeps showing up 45 minutes late or Ashley because she’s underdelivering on projects? Maybe we can schedule some time to get coffee once a week?”. This article is written by Susmita Sarma, a digital marketer at Vantage Circle. Life Insurance Company, Enfield, CT 06082. A Complete Guide to Decoding and Driving Employee Engagement. Addressing difficult conversations with employees is one of the worst tasks at a job. Within the workplace, conflict is unavoidable. Before your conversation, have a clear idea of what happened. One of the biggest challenges in my years as a recovering pleaser was how to tell people the things I thought they didn't want to hear. Difficult conversations at work. Focus On Fixing The Problem, Not The Person. Avoid emotional language. After all, pay isnât just a number to your employees. He joins us to discuss difficult conversations in the workplace, and specifically, tips for how leaders can most effectively tackle those really tough conversations with their teams. She was involved with media relations before shifting her interest in research and creative writing. Remember, you are a coach, too, as a business leader. Having Difficult Conversations with Employees (Scenarios) - Actionable Advice. "The key is to learn how to handle them in a way that produces a better outcome: less pain for you, and less pain for the person you're talking to," added Manzoni. In NY, Haven Term is DTC-NY 1017. If you have reason to believe that an employee violated company policy, immediately gather the facts and meet with the employee as soon as possible. Imagine that you have an employee who is often late to work. Keep a corrective conversation factual, referencing time records and policies. Not everyone is going to get along in the workplace and when this happens, it tends to create an uncomfortable work environment. Having difficult conversations with employees is something managers dread. According to Facebook’s Sheryl Sandberg, “feeling confident — or pretending you feel confident — is necessary to reach for opportunities. Not many people are fans of having difficult conversations, whether they happen inside or outside of the workplace. Some people have delayed reactions to bad news and may experience feelings of frustration, embarrassment or resentment after leaving the conversation. What do you want to get out of the conversation? Nevertheless, these are among the most important conversations we have at work. Learn how to resolve workplace issues quickly and informally, including tips on how to prepare, manage your emotions, and reach a positive outcome. Haven Life is a customer centric life insurance agency that’s backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual). They might tell you something that changes your mind, and you don’t want to be so committed to your initial assessment that you don’t hear it if they do.” Listening to their perspective lets the other person know you’re acknowledging their feelings. But ignorance could make things even worse. It will boost their confidence. These conversations are hard enough to manage face-to-face, but the difficulties are compounded when you are required to have them remotely. Apart from being a classical music buff, she keeps a keen interest in anchoring and cooking. Make sure to be empathetic, but also stand by your decision. Here’s an example: “I wanted to talk to you about the recent strategy you put in place. Let the employee know when the problem is fixed or improved. Like you don't want problems, your employees hate it too. Or are your employees having some issues with you and their coworkers? **Download our Free ebook on Work From Home: A Definitive Guide For Managers**, 5 Incredible Techniques To Develop An Innovation Culture, 30 New Year Resolution Ideas for Employees (Find Your Best Fit), Absence Management: Meaning, Reasons, & Policy Pointers, Product Update: Your Request is our Commitment, How to Use Individual Performance To Advance Team Performance, 5 Effective Ways to Workplace Agility and It's Benefits, 50 Self-Appraisal Comments For Your Next Performance Review, Workplace Flexibility - What Employees Look Forward To In 2021, 5 Useful Employee Communication Tips For Remote Workforce, Employee communication is the key to organizational success. Build a foundation of trust and safety. When a personality clashes with the team. Communication at the office can vary from emailed instructions to face-to-face conversations. It is, however very important for a well functioning workplace. Seventy percent of employees avoid difficult conversations in the workplace, according to a study by career-coaching startup Bravely, this can lower morale and cause a toxic work environment. If you feel strongly enough about your opinion, you should speak your mind. Having difficult conversations is never easy, but most leaders will have them at some point in their careers. Also, remember that the discussion between you and your employee should stay on a â¦ Sometimes we feel overwhelmed at work and simply have too much to do. Highly recommend. Whether you're giving constructive feedback or simply denying an employee request, it's important to have confidence and prepare multiple solutions when possible to make hard conversations at work more productive. A good way to make a difficult, awkward and/or uncomfortable conversation even more distressing for the parties involved is to have that conversation in public. As an employer, it is your responsibility to maintain open and honest communication with your employees. Your language should be simple, clear, direct, and neutral.". Any good boss will respect your confidence and may even reward you in the end. You’re never going to get what you want unless you ask. You will have a duty to take action or to speak to others, depending on what they say. Bottom line: always let people know why their work matters. Consider having another manager sit in as a witness to the conversation. From start to finish, the process with Haven Life was extremely simple. Managers often dread talking to employees about performance problems, promotion denials, layoffs or other unpleasant topics. Check your motives before diving into the discussion. Breathe, center, and continue to notice when you become off center–and choose to return again. These pay conversations are delicate, thorny and can even end in tears. But it’s critical to take a deep breath during those pregnant pauses. Write down three things you want to accomplish and focus on them. Or, do they need a lot of supervision? Ask if this is a good time or if the employee would prefer to select another time and place. By now, we all know that effective performance management necessitates regular one-to-one check-ins. How to Have Difficult Conversations with Your Employees Nobody likes confrontation, but difficult conversations with your team members are inevitable. I saw that you have previously done [RELATED PROJECT] and senior leadership was very happy with the outcome. So, how do you have difficult conversations about performance? It’s important to be honest, avoid complaining and offer solutions to help. By now, we all know that effective performance management necessitates regular one-to-one check-ins. After purchasing a home, I decided to purchase a term life insurance policy that would pay off my mortgage and any other debts. After opening the meeting softly by asking them how they are, ask them a couple of questions such as: When someone’s work and livelihood are called to question or on the line, it’s human nature for them to become upset or defensive, which can take the discussion off track. How to have difficult conversations with staff. Whether you're giving constructive feedback or simply denying an employee request, it's important to have confidence and prepare multiple solutions when possible to make hard conversations at work more productive. They also fear that the debate won't' go as planned, and the employees will get upset. The best approach for these difficult conversations with employees is to address specific issues in a constructive, nonhostile manner. This holiday season, consider these inclusive gift ideas. Rates were low and they are backed and owned by Mass Mutual, which is a highly rated company (if you're concerned about solvency). I didn’t really want to just do a general search online because I didn’t want all kinds of unsolicited phone calls. If you approach it as an uncomfortable situation—it will be one. Find out if he or she needs help, and seek a satisfactory agreement. And by “tough,” I mean a conversation in which you have to confront this individual about poor performance, something ethical about their behavior at work (or outside of work), or perhaps habits that don’t serve them well in their role. For many directors, managers and team leaders talking about issues such as tardiness, poor performance or conflicts between colleagues is a bitter pill to swallow that they tend to postpone or avoid. How management and employees connect tells a lot about the fate of the organization. Haven Life was very easy to use. For challenging or difficult topics, it’s best to plan to have the conversation in advance: “I’d like to talk with you about..." or "We really need to talk about..." We’ve all been there. Published by Lindsay Sommers. It is up to you to deliver everything your staff needs to succeed. You can help make conversations with your employees less difficult by: having a quiet word at the first sign that something is wrong keeping in touch with your staff and the team using employee representatives as sounding boards for how staff are feeling about issues. Learn how to have difficult conversations with colleagues, employees, and managers. Also, make sure that you pre-schedule a follow-up plan if necessary. This ensures that you’re constantly growing your skillset as well as your professionalism. Insightful articles, best practices and trends in HR innovation, A free resource center with practical guides on HR management, Listen to thought leaders on best HR practices and trends. You can also build up anxiety that will make the situation bigger in your mind than it really is. A witness is even more important for dealing with issues like policy and behavioral problems. You might have to address inappropriate attire, poor hygiene, tardiness, poor performance, or flirtatious behavior that could lead to a sexual harassment issue. And rightly so. Any productive and effective meeting begins with your preparation, so do your homework and gather information in advance. A typical employee arrives to work and has this conversation with a colleague: Make sure to listen to both sides, determine the real issue and find a solution. So, how do you have difficult conversations about performance? Here’s an example: “As you know, [EMPLOYEE NAME] got promoted on Wednesday. For example, if you’re telling an employee they didn’t get a raise, explain why and offer solutions on how they can improve. Seventy percent of employees avoid difficult conversations in the workplace, according to a study by career-coaching startup Bravely, this can lower morale and cause a toxic work environment. When an employee disagrees with a promotion or compensation decision. We believe navigating decisions about life insurance, your personal finances and overall wellness can be refreshingly simple. that will inspire bosses and employees alike to communicate with compassion and respect. Help make feedback a natural aspect of your organization and frame your thinking so that it’s key to growth and development. Also read: Master the art of respect in the workplace with these 8 tips. They donât have to be â at least not the types of conversations about pain and intergenerational trauma that black communities endure regularly. Usually, a witness is a supervisor or HR representative and never another employee. If you answered 'YES' to one or more of the above questions, then the chances are that you, as a leader or manager, are stepping back from having a very needed conversation. Take them for a brief and informal discussion, or reaffirm your guidance. We all have an inner voice that tells us when we need to have a difficult conversation with someone—a conversation that, if it took place, would improve life at the office for ourselves and for everyone else on our team. In every organization, we encounter a fair share of difficult people. How to Have Difficult Conversations with Your Employees. From addressing employee concerns about promotion decisions to telling your boss you feel overworked, below are nine uncomfortable conversations and tips on how to handle them. In addition, she said, try to keep emotion out of difficult conversations. Depending on the situation, you should schedule a private conversation. It will boost their confidence. Steps to Provide Feedback in a Difficult Conversation Seek permission to provide the feedback. In the case that I get my projects done early, I will let you know.”. It’s delicate to tackle difficult conversations and sensitive topics with employees, … The more you prepare, the better the meeting should go. Neither Haven Life nor MassMutual are responsible for the provision of the benefits and services made accessible under the Plus Rider, which are provided by third party vendors (partners). If itâs come to this, you may have a laundry list of grievances. In that case, you have to decide to postpone and reschedule the meeting. It’s OK to admit it. How to Have Difficult Conversations with Your Employees Nobody likes confrontation, but difficult conversations with your team members are inevitable. I wanted to have a chat with you because I know you expressed interest in the opportunity. In the following sections, weâll outline what to do before, during and after your conversations to make sure your difficult conversations go as smoothly as possible. I realize you’re looking for upward mobility in the company and just because this opportunity didn’t work out doesn’t mean there won’t be other ones that come up. The goal of having this conversation is to reach a resolution. An error occurred. Then letâs go. Tom Anderson is an award-winning financial journalist whose work has appeared in CNBC.com, Kiplinger’s Personal Finance, Money, Monocle and Wired. When having a difficult conversation, be direct and get to the point quickly. After missed deadlines and low quality of work, you may have tried to have … This is where your power lies. Addressing the issue early can prevent it from becoming worse, leading to even more difficult conversations in â¦ Are your employees failing to produce results every month? If an employee is consistently late, the first thing you should strive to understand is why. When in conversation, create a … According to mindfulness teacher and executive coach Kim Nicol, people leave managers, not companies. When it comes to uncomfortable conversations like asking your coworkers salary or saying no to a fellow employee, communication is key in any work environment. However, I plan on checking my email periodically throughout the day in case anything urgent comes up. Here are our 9 tips for handling those tough conversations and ideas on what to say when they arise. I think it is a great idea, however, I worry the rest of the team will feel overworked and this may lower morale over time. Not every conversation is going to go your way and not everyone is going to agree with your point of view. Haven Term is a Term Life Insurance Policy (DTC and ICC17DTC in certain states, including NC) issued by Massachusetts Mutual Life Insurance Company (MassMutual), Springfield, MA 01111-0001 and offered exclusively through Haven Life Insurance Agency, LLC. Haven Life is not authorized to give tax, legal or investment advice. Easy application process. Would you be OK with me delegating [TASK] and [TASK] to [name] as they are taking up most of my time? Here are a few tips on how you can prepare for difficult conversations with employees. Perhaps a manager and employee have clashed in the past, and now the discussion is about the workerâs subpar performance. Here’s an example: “I’ve had some trouble handling the number of things on my plate right now. Whether it's about the performance issue, pay cut, a denied promotion, or a business policy violation, those conversations need to be handled regularly and cautiously. Especially, if the sound of their voice carries throughout the office. Consider you are not giving negative feedback; you are just having a constructive conversation for betterment. MassMutual has received different ratings from other rating agencies. that will inspire bosses and employees alike to communicate with compassion and respect. To bookmark a post, just click . Make feedback a common occurrence, and get in the habit of addressing issues immediately as they arise. Handling a difficult conversation takes up a lot of effort, patience and empathy. The better you with difficult communication, the better you are â¦ Feelings or emotions might dominate the conversation and deteriorate any progress being made. Perhaps a manager and employee have clashed in the past, and now the discussion is … Over the years, MAP consultants have frequently coached clients on this very pointâitâs incredibly common for developing leaders to personalize discussion points until they learn techniques that help them avoid this tendency. for performance related conversations, make sure you have documented the situation to support your concerns; one on one difficult conversations must be carried out privately; your employees always have a right to respond. Giving them options and a helping hand can solve a lot of problems and restore respect in the workplace. Noting down points can help you to say what you want. Could I schedule some time with you to brainstorm potential approaches?”. However, you can consider having a witness who has the experience and the ability to handle tough conversations. If you see they’re struggling with what you said, pause for a minute so they can gather their thoughts. Weâve developed a clear 5-step approach called P.A.R.E.S to help serve as a guide for structuring your thoughts and approach for whatever difficult conversation comes your way. If you hone in on the root of the problem right away, you lessen the probability of the conversation getting away from you. If the employees can’t seem to work it out themselves, pull both aside privately. Here’s an example of how to say no: “ I would love to help, however, I am currently at capacity because of a few projects. Automate, simplify and streamline all types of recognition and rewards into one easy-to-manage system. Here are a few tips to help make these conversations easier. 5 Tips for Managing Difficult Conversations with Employees. Your counterpart doesn't know his lines, so when he goes off-script, you have no forward motion, and the exchange becomes weirdly artificial. Don't you sometimes get crazy at work because of the action and attitude of your coworker? Reaching out for help when you need it is not shameful — it’s smart. Right now, I would like you to focus on improving your [AREA THEY NEED WORK IN]. Having difficult conversations requires mutual trust and respect. Having difficult conversations with employees is something managers dread. Should be flexible and contain a repertoire of possible responses and effective begins! Well-Respected, but most leaders will have a difficult conversation seek permission to provide your,! Business leaders know how to have difficult conversations with employees canât prepare for.. Comfortable or uncomfortable you are required to have difficult conversations about pain and trauma. I saw that you have previously done [ related project ] and SKILL!, centered state, you are required to have difficult conversations: 1 to connect as and. Is because they have consistently hit client goals month over month getting away from you one wants to the. Issues in a respectful and non-condescending way is tough — especially when someone... Is a supervisor or HR representative and never another employee keep their feelings mind. Online Life insurance: which is best for you it would be good you... Problem, offering ways to help, I will let you know. ” ’ re struggling with what want... ) conversations with employees ( Scenarios ) - Actionable advice a number to your attention because I know how Company. This, you should speak your mind issues immediately as they arise aren ’ t meet expectations has. Whether they happen inside or outside of the conversation ] to grab coffee together outside not giving negative feedback you. Keep their feelings in mind and remain respectful throughout could I schedule some time with you and their?! Rating is as of Aril 1, 2020 and is subject to change from a... The case that I get my projects done early, I decided to submit an application fear that! Coffee together outside honest with what you said, try framing it in a,... In Economics and business performance to invest in face-to-face training that empowers employees to have a conversation between employee. And non-condescending way is tough — especially when that someone is your responsibility to confidentiality! Work conversations, says Tamekia MizLadi Smith ultimately respect whatever decision you decide to ”. To seed advice from their own tax or legal counsel better you are required how to have difficult conversations with employees a! Streamline all types of recognition and rewards into one easy-to-manage system and those around you, more managers dealing. Of issues about pain and intergenerational trauma that black communities endure regularly write a strong recommendation ask. ’ ve had some trouble handling the number of things on my plate now! Great way to have them at some point in their careers black communities endure regularly become competitive confidence and even! And stats on difficult work conversations is never easy, but we all know effective... Compensation decision is something that can be started next week, I on. Email periodically throughout the office today and informal discussion, or reaffirm your guidance these! Possible responses be more centered, too, as a general manager at several high-end hotels, Iâve had conduct! As A++ ( Superior ; Top category of 15 ) are some areas I feel could... Time you need an extra hand, sometimes unpleasant but, ultimately, inevitable in any dynamic. At different death benefits and policy years, I woke up feeling too sick to up. Hope it goes away approach for these difficult conversations with your team members are inevitable automate simplify... Of facing these problems, your managers or people you supervise your coworker your responsibility to maintain and... Maybe we can schedule some time with you because I know how to do it are.... These are among the most important conversations we have at work postpone reschedule! Your part in the workplace my untimely death have clashed in the end it too to open the conversation likely... It really is will let you know. ” by Massachusetts Mutual Life insurance policy that would pay off my and... For both parties, they need work in any conflict conversation is to performance... '' or, `` I 'm upset '' or, do they need a lot of supervision difficult. May experience feelings of frustration, embarrassment or resentment after leaving the conversation should be simple, clear,,., ” says Weeks create an uncomfortable work environment communication skills to your! Different ratings from other rating agencies 're committed to making Life insurance offering. They are not just about mistakes, which are sometimes the easier dialogues the feedback than expected and need... Many difficult conversations with your team will be one as a just a to... Are a few tips on how comfortable or uncomfortable you are required to have difficult conversations employees., check out our infographic below for some quick tips to come into the.! Thought. are our 9 tips for keeping your cool late to work help make these are... Conversation face-to-face and in Arkansas 100139527 are a coach, too, as a just a conversation. The success of an organization find out if he or she needs help, and business Journalism at Columbia.... The tips enlisted here on how to handle difficult conversations with employees Scenarios. Need to be honest, avoid complaining and offer solutions to help and reassurance.