You could be in a new and different environment every day. Developed and externally funded resource and financial support network for community members with disabilities. Worked with insurance companies to provide clinical, medical necessity updates and assisted director with appealing denials. Assisted clients with severe mental illness to apply for Social Security Disability and Presumptive Medical benefits. Maintained client files using Celerity database. Conducted intake interviews with individuals reporting suspected child abuse or neglect. Trained in SOAR which affords consumers to complete application and requirements for obtaining Social Security Benefits. Marketed and recruited program participants by participating in community events and outreach opportunities to gain program awareness. The case manager job description includes listening to clients, family members and also acquaintances to understand the clients’ needs and match them with the proper services. Provided coordinated case management services for disabled children, youth and adults that includes communication with counselors and psycho-therapists. Prepared treatment plans and coordinated quarterly treatment reviews for each resident, their social workers, probation officers and staff members. Collaborated with Texas Department of Human Services, Vocational Rehabilitation, Social Security and other social agencies. Facilitated life skills workshops and recreational activities for residents to promote their transition to independent living. Performed psychosocial assessments, treatment/planning, resource coordination - Provided crisis intervention, individual/group counseling, student/staff educational seminars. This isn’t all that this skill requires. Of course, there is much more to case management than these 25 skills, such as training, qualifications, education, experience… but it’s a good place to start! For example, 9.2% of Case Manager … Communication. These 25 skills are just a small insight into our roles to give you a better understanding of what we do. Assisted Program Director with administrative assistant tasks and participated in goal setting for company growth. You may be responsible for … Provided psycho education as indicated in the Person Centered Plan and assisted with crisis interventions when situations arose. Provided basic needs such as: food, clothing, and hygiene products provided by grant. Participated and arranged monthly Performance Improvement committees with other staff members to improve company outcomes. Worked with at risk youth and families that had been reported to the Department of Human Services (DHS). Provided counseling and referral services to homeless individuals living with HIV/AIDS and supportive family members. Facilitated treatment team meetings; developed treatment plans and utilized bio-psychosocial assessments to gather data using electronic medical records system. Facilitated independent living and significantly reduced hospitalizations. Online-Einkauf von Alexa Skills-Anleitung mit großartigem Angebot im Alexa Skills Shop. Conducted intake assessments and developed a service plan relevant to individual needs. Managed a caseload of approximately 55 Customers with cognitive and intellectual disabilities. Conducted weekly status meeting concerning case management and trial preparation with managing attorney and staff. That is why you need to enter all situations in an approachable manner, so clients feel comfortable working with you. Monitored client progress on a regular basis and maintained all client information according to agency confidentiality protocols. Interpreted and enforced agency policies and procedures, provided education in HIV/AIDS, coordinated educational in-service presentations for staff development. Performed telephonic marketing to health care providers and managed care organizations to increase referrals. Supported corrective efforts of court system by testifying on youth progress in program activities and thoroughly documenting all communications. The case manager’s ability to provide safe, efficient, and competent services depends heavily on their skills in problem-solving, clinical reasoning, and critical thinking. Utilized effective and targeted communication skills to gather essential information in an effort to better assist client. Reviewed client records through advanced applications as Osiri-X to avoid falsify documents. As a case managers job is to help, support and guide, a kind-hearted nature is at the core of everything we do. Worked with adolescents identifying their needs of linkage to community services for mental emotional condition. Approved case managers can promote their services by providing us with information which can be added to their entry on the Case Manager Finder. Top Case Manager Skills. Maintained records of services and monitored health and environmental supports for individuals with developmental/intellectual disabilities. As we tell those suffering with an injury that no one should face rehabilitation on their own, the same can be said for a case manager. Collaborated and interacted with other team members and clinical providers on a regular basis. Guided and oversaw the development and execution of individual service plans by the interdisciplinary team. Medical facilities, client homes, therapy centres, doctors’ offices, nursing homes are some examples, just to name a few. Provided coordination for individuals to receive psychiatric treatment while submitting referrals for housing and community resources. Conducted intake assessments of program participants' basic academic and occupational needs, interests and determined individual barriers to employment. Assisted IDHS on reducing caseload for individuals facing barriers to self-sufficiency. When management fails, it can be painful. Demonstrated the ability to identify when additional information is needed through communication with claimant/applicant, assessor, or medical provider. Collaborated and built positive relations with community agencies through positive communication and appropriate referrals. Create the Perfect Case Manager Job Description for a Resume. Performed intakes and referred participants to available resources in Racine County. Facilitated psycho educational groups on a regular basis. Displaying an unpleasant attitude will have a negative affect on anyone you work with, not just clients. Cultural sensitivity is an important skill when working with a wide range of clients so that you are aware of their requirements or boundaries. Conducted initial interviews with potential clients to assess their financial situation. Prepared psychosocial assessments and assisted in the intake/screening for single homeless men with persistent mental health diagnosis. Completed comprehensive assessments to determine most appropriate level of care needed. Collaborated with physicians and interdisciplinary staff to coordinate patient care. Applied program policies and procedures relevant to the confidentiality of information regarding applicants and program participants. Educated adolescent females on daily living skills to prepare them for independent living and self-sufficiency. Here's 7 skills you'll need, and how to build them up. This case manager job description sample can assist you in creating a job application that will attract talented candidates who are qualified for the role. Created Single case plans in accordance with DHS Family Service plans to identify and address all needs to maintain family stabilization. Provided crisis intervention and concurrent treatment to youth in residential setting as needed to foster positive behavior. Completed behavioral health overlay services assessments and oversaw behavioral programs associated with client treatment plans. Management is tough. Interviewed/consulted with clients, managers and clinicians, developing case objective documentation needed by the Judicial System/Administration for Children Services. Accepted and recorded referrals completed initial assessment to determine client eligibility for Emergency rental, mortgage and/or utility financial assistance. We ranked the top skills based on the percentage of Case Manager resumes they appeared on. Coordinated all residential services to program participants living within a dual diagnosis residential treatment program. Working collaboratively can require a certain level of tolerance at times. Documented and recorded sensitive client information and managed confidential case files and client records systems. A degree in psychology helps Case Managers secure positions in the mental health field. Anyone can show a long list of management skills. If you’ve created a fantastic solution that might be a little bit out of the ordinary, you may need to use appropriate persuasion skills to educate the client or team member on why it’s the best choice. Encouraged behavior modification strategies with adolescents exhibiting negative behaviors based on a variety of feelings or emotions. Turning up to appointments in plenty of time, making sure care plans have suitable time frames and allowing time for admin work all rely on this crucial skill. Case Managers may bring a wide range of experience and skills to their positions. Partnered with internal and external business partners to complete process improvement initiatives. Learn how your comment data is processed. Developed and maintained effective working relationships with all related state, community mental health, and contracting organizations. Participated in legal proceedings regarding child abuse cases and met with Indian Child Welfare Act/tribal representatives regarding tribal cases and transfers. Strong sales support and project management, leadership and training skills. Top skills needed for effective nurse managers Developed computerized data tracking systems for entering and maintaining client files and data. Provided culturally sensitive comprehensive case management for newly arrived refugees who need assistance in accessing medical and mental health care. Research theorizes that of all the qualities of a good manager, soft skills are king. Protected confidentiality of all client information and served as a motivating influence for achieving goals. Provided career information, career counseling, financial assistance, and referral to other organizations. Assessed and interviewed potential clients, determining appropriateness for program. Formed relationships with community agencies in order to link consumers to services necessary for recovery. Facilitated individual and group therapy sessions and administered classes on employment and vocational programs. 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Developed Collaborative relationships with mental health professionals to triage homeless women and children for mental health and addiction services. It might not be in the traditional sense (we don’t write up our reports with acrylic paint), but tactical creativity is a resourceful skill we use to overcome everyday challenges. Executed individual, family, and group therapy, crisis intervention and case management responsibilities. Tracked and responded to in-person and telephonic inquiries requesting community resources and information from clients and local agencies. Relevant work experience, whether … Specialized areas include social security disability and social security retirement Accomplishments -Organized and drafted legal documents and maintained large case loads. Provided comprehensive community services to persons with co-occurring mental health and substance abuse challenges. Provided intense case management by creating individual service plans with emphasis for families to obtain permanent affordable housing. Utilized communication skills to decelerate tense situations, provide guidance, and encourage independent living and decision-making. Provided supervision and received feedback on cases; received and reviewed delinquency referrals from law enforcement and other referral sources. Coordinated the care plan with members of Home Health team and prepared timely and complete documentation on a regular basis. Conducted initial intakes with employees to determine health status and gathered all pertinent information to collaboratively establish a care plan. Conducted initial interviews of prospective Social Security Disability clients and obtained their medical histories/past vocational experiences. Provided information to resident/families and to Medicare/Medicaid and other financial assistance programs available to the resident. Coordinated treatment by providing supportive counseling, symptom monitoring, housing assessments and coordinated services with local community agencies and professionals. You may sometimes refer with team members or other professionals, but as you develop in your career and gain more experience you will rely more on your decision-making skills. Conducted interviews for placement of offenders referred by law enforcement and judicial agencies. Participated in Psychiatric Evaluations to review medical records, discuss diagnoses, review medication, provide feedback for dose/frequency. Measurable Goals & Objectives for Case Managers. Coordinated care with numerous health insurance companies, workers compensation, Medicare and Medi-Cal decreasing re-admissions to the hospital. Handled customer complaints professionally and coordinated with management with regard to unresolved concerns. Reviewed resident progress in weekly staff meetings with program manager and vocational manager. Provided supportive counseling, direct support with medication administration, and guidance in daily life activities. Possessed knowledge of CQI, InterQual criteria, and UR criteria related to rehab. Implemented case management to state and agency standards for individuals with developmental and intellectual disabilities. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Collaborated with insurance companies and multiple government agencies to ensure clients had access to needed medication and psychiatric appointments. Assisted medical staff with forensic examinations for law enforcement and state agency. Provided clients with developmental disabilities offering in home based support services. Informed patients of eligibility status and provided referrals to additional community services if required. Conducted psychosocial assessments; developed Individualized Placement Plans, and established linkage to other social service agencies. Let’s start with the “soft skills”: 10 soft skills that will help you become a stronger PM 1. Reviewed contract databases to determine reimbursement rate for individual therapy in accordance with particular insurance carriers. Implemented and developed educational curriculum for training courses and department policy changes for customer service. Participated in presentations at local high schools and provided information about HIV/AIDS prevention. This helps us to make the right decisions that are truly in the client’s best interest, and not just simply going with the easiest or most direct route of rehabilitation. Screened individuals to assist with determination of appropriate level of case management services. Assisted clients in domestic violence/child abuse prevention and crisis intervention. Provided career counseling and composed individual employment plans and objectives for job seekers. Conducted assessments, developed service plans and provided therapeutic intervention and referral resources for integrated community services and resources. Assisted in all aspects of daily living, coordinated with other professionals to develop and implement behavioral and health care plans. Case management can ensure timely access to and coordination of medical and psychosocial services for individuals and families while considering costs, reducing duplication of services, and improving a range of outcomes. Utilized students' preferred learning styles to provide appropriate academic interventions. Communicated with Holmes Regional Medical Center case managers and social workers regarding medically complex patients. Decreased hospital acquired infections through effective communication and education of the patient prior to scheduled admissions. Keep reading to find out exactly what we mean by these 5 terms, the skills that fall under each one and how your personality traits might fit into them…. Ensured that clients received support and information about community resources, empowering them to become stabilized in independent living. Provided referrals to community resources for basic needs and educational/training opportunities. Organisation is the key to handling your responsibilities. Functioned within a highly involved geriatric mental health population providing case management services for multiple assisted living communities. Supervised nursing team and evaluated potential clients for admission in assisted living facility. Participated in on site utilization review and discharge planning conferences of members at the skilled nursing and acute rehabilitation facilities. With all the duties and tasks you’ve got the responsibility of managing, delegation is a skill any successful case manager needs to learn. Participated in parental adjudication court proceedings and adoption hearings. Next, highlight the skills that make your shine on the job, such as experience with individual and family therapy, the ability to create care plans, and project management skills. Attended court proceedings and provided detailed information on the alternative and immediate families situations. Worked collaboratively with families and individuals experience homelessness and assisted them in obtaining and maintaining permanent, independent housing. You may think we are being vague, but a deeper understanding that everyone has their own unique journey is key to succeeding in this job. Performed independent and multidisciplinary decisions regarding patient care and need for discharge when home health services no longer necessary. Facilitated individual therapy, family therapy sessions and facilitated Psychotherapy groups. Coordinated group therapy activities and performed individual and family group with chronically mentally ill/ emotionally disturbed and performed outreach services. After all, there is always room for improvement! Hospital Case Manager Skills for Resume. Find a case manager. The Case Manager position requires at least a bachelor’s degree. Completed Bio-Psychosocial Assessments, Comprehensive Treatment Plans, Court Reports, Daily Progress Notes, STARS reporting and group note documentation. Supervised four paraprofessional staff members who conducted skill-building activities with consumers in preparation for independent living and management of mental disorders. Tracked the incidence of both latent and active tuberculosis cases in the state of Utah. Responded to child abuse/neglect referrals. Screened potential patients for admission; conducted interviews, reviewed medical records and determined financial eligibility for proper placement. The Roles and Qualities Required of a Case Manager . Provided intake evaluation and referrals to appropriate providers of medical, psychiatric, and alcohol/substance abuse services. Maintained client files and ensured compliance with Agency policy regarding confidential information. Utilized InterQual Criteria and Motivational Interview to patients. Communicated with consumers on a regular basis (weekly) to determine progress and revise the service plan as needed. Designed and implemented case plans for chronically homeless families and planned and supervised off-site activities for program participants. Developed treatment plans addressing basic needs, clinical services and potential family reunification. Performed initial investigations and ongoing evaluations of child abuse/neglect reports. Established and maintained network of community agencies and resources service providers for Domestic Violence and family law assistance. Participated in weekly staff meetings, communicating any changes in participant status. Maintained client records in accordance with company and state regulatory requirements. Developed and implemented individual programs to maximize the client's independent community living skills and inclusion in their community. Learn the qualities of a leader employers hunt for. Explained eligibility requirements for community resources, financial assistance, housing opportunities, and tenant selection methods. Ensured cost effective and quality patient care by appropriate utilization of medical resources. Increased community resources by collaborating and establishing relationships with individuals, families, and business owners. Facilitated individual and group therapy, outreach, crisis intervention, social rehabilitation and training in skills of everyday living. by ajcasemanagement | Oct 30, 2018 | Rehabilitation, Therapy | 0 comments. Reviewed medical records for quality issues, assessed patient status for undocumented quality concerns, and tracked multiple re-admissions. Handled incoming internal/external customer contacts via oral/written communication to resolution, while promoting lifetime owner loyalty in a call center environment. Whether this is going the extra mile for a client, team member or medical professional, your commitment to the job is an infectious trait shows how enthusiastic you are. Provided discharge planning, utilization review, quality assurance and assessment of patient rehabilitation and transition to home arrangements. Referred, advocated, assisted and linked each client to in-house professionals and community professionals for ongoing stabilization and independent living. Completed medical intakes, benefit assessments and goal setting to determine eligibility to enter program. Evaluated demand packages/medical records from plaintiff attorneys and negotiated settlements on bodily injury claims. A Case Manager will help people managing the healthcare organization and assist them in getting access to various eligible services. Facilitated individual counseling and group therapy provided case management to individuals with mental health/substance abuse problems. Led and participated in effective resource allocation by assuring appropriate level of nursing resources. Transported or made arrangements for all individuals to get to and from work, school, and doctor appointments. Obtained and reviewed documentation from other staff members involved in the individuals programming. Not only this, but remembering important background knowledge and using it to tailor your care or work is the key to being a fantastic case manager. As a job seeker, it’s important to highlight your best hard and soft skills to position yourself as a well-rounded candidate. Recruited and assessed potential clients for program eligibility. Utilized available resources to promote quality, cost-effective outcomes. Maintained approved client files both manually and electronically. Provided comprehensive counseling, education, case management and client advocacy to 208 HIV-positive adolescents and family members. Definition of Case Management. Facilitated domestic violence victims/batterers psycho-educational groups counseling. Take a look at skill set checklist below to see if you have the traits needed to succeed in this industry. Developed, implemented and coordinated crisis intervention strategies in collaboration with chemical dependency and mental health professions. Utilized various methodologies for assessing risk exposure and assisted potential clients with decision making criteria. Participated in weekly staff meetings to maintain up-to-date information regarding referrals and other services for clients. Provided counseling and educated to clients about various communicable diseases such as STD and tuberculosis. As a manager, this means being clear and being human. Determined and recommended appropriate level of funding based on household need and program guidelines. Identified resources to assist families with needs and testifying in court proceedings pertaining to progress and interests of families. Worked cooperatively with community agencies in providing resources and provided life skill training to grandparents to maintaining guardianship of their grandchildren. Provided crisis intervention, intake, education and case management for victims escaping domestic violence. Researched community based and city/state sponsored programs to benefit each client s individual needs and made referrals accordingly. Processed all term life insurance and universal life insurance applications for multiple insurance companies. Interacted with physicians and medical directors on a regular basis to insure quality of care provided and coordinate care plans/services. Maintained client records and completed required documentation according to agency and accreditation standards. Due to the nature of the work, case managers are expected to have a broad range of human services, communication and technology skills. Conducted interviews and developed individual service plans to meet each individuals particular needs. Coordinated city-wide intensive child-focused services through DHS - Human Service Development Fund. Organized and compiled community resource database, developed relationships with community resource providers and made appropriate referrals to community agencies. Provided timely and effective advocacy and coordination of services with community agencies to achieve client goals. Managed a caseload of 21 individuals with intellectual disabilities/mental health diagnosis. Developed Individualized Support Plans in conjunction with clients and collaboratively updated and revised plan as needed. Facilitated case management for nine families including formulated assessments and completed Independent Living Plan. The first thing you have to do is determine your career path. Provided documentation of case management, Interdisciplinary Team meetings and Individual Service Plans of consumers. Instructed patients and family members on proper symptom management, medication administration, wound care and end of life topics. Facilitated monthly mentor training sessions and intern orientations resulting in managing both mentors and student interns. Jefferson County child welfare Act/tribal representatives regarding tribal cases and transfers, knowledge of the client ’ s not! Succeed in the job against those of your competition client interactions through both individual and group for... 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